Warranty, Refund and Return Policy
Since we are producing a custom product that will
only be of use to you, the customer, all orders are considered final once the crystal is
produced. You may cancel your order for full refund only prior to any design effort.
Once our design effort is completed, a 35% cancellation fee will apply if you choose to
cancel your order. This fee will cover the design effort that will have already been
provided for your order. If you have any questions or concerns, please contact us for
explanation. Each crystal is inspected prior
to leaving our production facility to insure the highest quality image is created.
Resolution of photos in crystal is inherently lower than actual photographs and if
possible, customers are encouraged to visit our high resolution example pages to see
actual Crystal Samples for the photographic quality they can expect. We are confident
you will be very pleased with your crystal and the photographic rendering.
Before returning any items, you must contact us during normal business
hours (Monday thru Friday, 8am-5pm EST) and obtain a Return Goods Authorization and
obtain shipping directions and address.
Items sent back without a RGA will be refused.
Custom photo crystals or custom light bases
cannot be returned for refund. Refund of any stock items must first be
given clearance by Customer Service. Damaged or Flawed crystal will be replaced
after inspection. All items must be returned in their original
boxes, properly packaged to avoid damage. No returns will be accepted after 15 days
from the date of shipment. Any returned items are to be shipped prepaid
and are subject to a 20% restocking fee if not replaced. Returned items are subject to inspection for
use and damage before credit is issued. Additional charges may be incurred if
returned in damaged condition due to customer packaging.
Our preference is to replace products AFTER the
returned item is received and inspected by us. In special or rush situations where new
items are shipped to replace alleged defective products prior to our receiving the
alleged damaged goods and prior to our determination that the product is defective, the
replacement item will be shipped and invoiced as a normal product order. At such time
that the returned items are determined to be defective, a credit will be issued to
Customer's account. Items received with
obvious shipping damage should be noted immediately with the carrier prior to returning
the item to us. Upon return, please include any evidence helpful to us in pursuing the
damage claim against the carrier. If a
photographic print sent to us is valuable, one-of-a-kind or not replaceable (no
negative) like maybe a 75 year old print of your grandparents, then we require your best
choice would be to have it scanned somewhere such a Kinko's and send us the digital scan
rather than risk damage to the photograph in the mail. Have it scanned such that you
end up with roughly a 1200 x 1600 pixel image or higher. If you do decide to mail the
photograph, make sure you mail it with some kind of tracking number and packaged in a
proper photo-mailer envelope or between sheet of cardboard. The customer accepts all
risk for any damage that may occur to a photograph sent to us and we will make every
effort to return it in good condition but we cannot be held responsible for any damage.
Again, if there is a concern, make a copy or get a local scan made that can then be sent
to us electronically or via computer disk.
No warranties other than those expressly set forth above shall apply.
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Photograph Copyright Policy We
require that the Copyrights of the image owner and that of Professional Photographers be
respected. If you own the negative or original digital file, then you probably own the
copyright also. Many photographers that are hired for activities such as weddings, may
provide you the digital files depending on your contract terms. Most photographers
should be agreeable to the use of their work for this application (laser crystal) since
it is a rendering at lower resolution than normal photo prints.
It is usually easy to spot a professional photo:
- Check for a logo in a lower corner
- Look at the back of the photo for a name
- Look at the back of the photo if printed on “professional grade”
paper
- If the photo is taken with a backdrop - i.e., looks like a
portrait
If the photograph was taken by a professional photographer, we will
require that you make a declaration by accepting the terms and conditions of the order
that you have received Copyright permission. You should send us a permission
document or other means
to record of the photographers permission. Alternatively, if it is an older photograph or
the photographer cannot be determined or located, use this Copyright Declaration form
as applicable and fax (770-234-6939) or mail with your order. Many professional
photographers will have a Permission Form they may want to use which is satisfactory and
most should not object to providing their permission for this application since it is
reproduced at much lower resolution than a studio print. Please ask them to contact us
if they need an explanation. We want very much to produce Laser
Crystal products that our customers will treasure but we also must respect copyright the
others. Our policy is that all photographs submitted to us for processing must have
received a copy permission from the owner of the original image.
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Shipping Information
We offer 2 options for delivery in the continental United States:
1) UPS Ground Service: approx. 2 to 5 business days for Continental US
locations depending on state.
Shipping Cost is weight based and for Single Crystal Orders the average
cost is typically around $10.00.
For
Multiple Crystal Orders, the shipping rate depends on the total Weight and Charges run
as follows:
Up to 5 Pounds: $10.00
6 to 10 Pounds: $15.00
11 to 15 Pounds: $20.00
16 to 20 Pounds: $25.00
2) UPS 2nd Day Air - Standard shipping charge plus $25.00 *
You may request OVERNIGHT shipping instead
of 2nd Day by contacting us. There is an additional charge of $25.00 for overnight
shipping in addition to the standard 2nd Day shipping charge.
UPS requires a physical address for delivery (No PO Boxes). UPS may
require a signature at time of delivery - packages may not be released without a
signature. Some Exceptions May Apply.
Outside the Continental US: Additional $10
charge for HI, AK, and Puerto Rico - allow an additional day for delivery.
Canadian shipment charges are double standard charges above.
UPS delivery is not available for APO or FPO. Shipment will be made via
USPS.
International Orders All
International Shipments must be quoted. At present, our on-line
store is not setup for International Orders outside the USA except for Canada. We will
happily take your order and bill shipping costs at UPS shipping rates with a $25
handling fee added. If you would like to order from a country outside the USA, please
use the following procedure:
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- For UPS Shipping, go to
http://wwwapps.ups.com/calTimeCost?loc=en_US
- For USPS Shipping, go to
http://ircalc.usps.gov/weight.asp?Contents=1
- Determine the estimated shipping cost for your location
- For weight and dimensions for 1 crystal, use 5 lbs and 12 x 8 x 6
inch box
- We will send you an electronic invoice via email you may pay by
credit card or PayPal account
- Once payment is received and verified, we will produce your order
per our standard procedures.
Upon receipt, you will be responsible for any Import Tariffs, Customs
Duties or Local Taxes required in your country - we do not collect these fees. |
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Privacy
Policy We are
committed to protecting your privacy and any personal information that you supply to us.
The Information You Supply To Us
In order to provide you with our customized service, we must collect limited personal
information from you. We try to minimize the amount of such information. We require a
valid email address. We also ask for your address and phone number for verification
purposes. We do
NOT store any credit card information on our site or anywhere within
our electronic systems. All payment processing is done through our secure payment
processors, PayPal.
Disclosure of Personal Information
We do not transmit personal information about you to other parties except as required by
law or in connection with any investigation into illegal activity.
Links To Other Sites
Our site contains links to other sites that may contain information of interest to you.
We cannot control the privacy policies of those linked sites, and you should review
those sites prior to using them.
Removing Your Information
You may remove your contact information from our database at any time. To do so, you
must contact Customer Service at the number listed in the Contact Section. However, we
reserve the right to retain certain information to resolve disputes and other legitimate
circumstances pertaining to past orders.
Contacting Us
If you have any questions about any of our policies or terms, you can contact us at the
number listed on the About Us
page.
Changes
We reserve the right to change or amend this Privacy Policy at any time. We will post
any changes or amendments on this site so that you have notice of them. Your use of our
site after such changes will constitute your acceptance of the changes.
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Online Transactions
All online transactions are handle through PayPal,
which is secured and insured. Mycrystalportrait do not collect or handle any credit card information. |
